FREQUENTLY ASKED QUESTIONS (FAQ)
GENERAL
Where is your shop located? - We are a home-based small business located in WA, USA.
Where can we purchase your products online? - We currently sell our products on our website and Etsy! (TikTok Shop Coming Soon!)
PROCESSING/SHIPPING
PROCESSING
How long does it take for my order to ship? - We take about 2-3 business days to ship out orders.
(Custom Orders) Do you provide previews before printing? - Yes, we do! You may leave a note at checkout if you would like a preview or not.
SHIPPING
Do you offer expedited or rush shipping? - Please see available shipping options at checkout
Do you ship internationally? - Not at the moment.
The tracking says delivered but it's not here. Where is my order? - It may show your order was delivered before it arrives. Please allow 3-5 business days for the item to arrive after being marked as delivered. If it has been longer, please message us!
PAYMENTS/BILLING
What payment methods do you accept? - Blah blah blah
RETURNS/REFUNDS
All sales are final however, if there are any damages/issues to your order, please reach out to us and we'll be glad to assist you! :)
STICKER CARE
Stick to clean, dry, smooth surfaces.
Not recommended for fabric or textured areas.
Water-resistant, but hand-wash items (like bottles) for longer life. Do not soak.
Avoid extreme heat + scrubbing.
Peel gently & place once - best results when not repositioned.
Can't find what you're looking for?
Click on the lower right smiley face to leave a message, fill out our website contact form or email us at MADEGROOVYSTORE@GMAIL.COM